Our Policy
Customer Privacy
We are committed to preserving the trust of our customers through our online business practices.
Chad-lee Designs will never willfully sell, trade, rent, or otherwise transmit any personally identifiable information about customers to any third party.
Personal information, including email addresses, that is collected by Chad-lee Designs will never be shared with anyone or any other group or organization.
Any and all information collected will be treated with the utmost confidentiality.

Customer Security
Protecting our consumers confidential information is a priority for us.
When you place an order online with Chad-lee Designs, we collect your name, contact information, billing and shipping addresses, credit card information, and email address.
This information is encrypted and is not accessible to anyone else online.
We use this information to fulfill your order and to communicate with you about it.
Your order is then processed internally; no one but our order processors will have access to your information.
We do not sell, trade, or rent your personal information to others. By using our web site, you consent to the
collection and use of this information by us for processing and shipping purposes only.

Payment Methods
Prices and details are displayed for each of our products. Our shopping cart system accepts payment using Visa and MasterCard.
If you prefer not to pay for your purchase by credit card, we also accept money orders and personal or corporate checks.
With these alternate methods of payment, you must call in your order over the phone (XXX-XXX-XXXX). All prices listed are in (CAD) Canadian dollars.
If items you order are out of stock or unavailable, we will notify you by phone and/or email, and your payment will not be processed until the item is in stock.

Shipping and Handling Charges
We can ship orders WORLDWIDE. The prices on our cremation urns and jewelry include regular ground shipping.
When shipping other than ground is requested, be aware that our online checkout system will calculate an
estimate of shipping and handling charges for your purchase. Depending on the size of the order, distance to be shipped and other factors
that estimated amount may be reduced or increased. We will contact you directly if there are additional shipping charges due.
if the estimate is more than the total amount due for shipping, we will credit the difference to your credit card or issue you a refund check.

Quality Guarantee
We are confident that our customers will find the quality of our products to be second-to-none.
However, responsibility lies with the customer to verify the contents of the order at the time of delivery.
Product claims must be addressed within 48 hours of delivery.

Product Delivery
As we are not the shipping company used for delivery, certain unexpected logistical occurrences may unfortunately
take place which are beyond either our control or our customers’ control. In the event of such an instance, we will make every
effort to rectify the problem in the most immediate time frame. We make it our policy to inform the customer of any delays in
delivery time as soon as we are aware of them. Quality and quantity of orders are checked at the time of shipping.
Responsibility lies with the customer to verify the contents and condition of the order at the time of delivery.
Chad-lee Designs will act as mediator between the shipper and the customer, as responsibility for in-transit damages lies with the individual shipping company.

Return Policy
The customer is responsible for all return shipping charges, unless the product arrived damaged.
Custom-made and personalized products (including items that have been engraved or created with a fingerprint or ashes) are non-returnable.
Please include the order ID number when returning a product, otherwise we cannot provide a refund.
Once Chad-lee Designs receives the returned product(s), we will refund the customer.
There is a restocking fee of up to 40% for undamaged products that are being returned; for special orders, the restocking fee may be higher.
Unless approved by Chad-lee Designs, products refused are treated as returns, and as such subject to our cremation urns and cremation jewelry restocking fee.
Requests for returns must be made within 48 hours of receipt of shipment.

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